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The PSAM is a Programme of the Centre for Social Accountability (CSA) and has been engaged in social accountability monitoring since 1999. The Programme aims to improve public service delivery and the progressive realisation of constitutional rights to healthcare, education, social security and housing by using various social accountability monitoring tools (which relate to resource allocation, strategic planning, performance monitoring, expenditure management, integrity and oversight processes). These tools have been developed in order to systematically monitor the public resource management cycle and will enable citizens to hold government officials accountable for the delivery of services and the performance of their duties.
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